Question 1

Which cooling pillow should I pick?

Accepted Answer

Side sleepers usually want more loft and firmer support; back and stomach sleepers do better with a lower, softer loft. The UltraCool Pillow is the coolest to the touch, the Core Down Alternative Pillow is the plush classic, and Ziggy and Body pillows solve specific positioning needs.

Question 2

Do cooling pillows stop the flip?

Accepted Answer

That’s the point. Standard pillows trap the heat your head releases, which is why you flip to the cool side. Outlast® absorbs that heat instead of reflecting it back, so both sides stay in a comfortable range.

Question 3

Should I buy a pillow cover too?

Accepted Answer

We recommend it. A Performance pillow cover adds a washable cooling layer, protects the fill, and keeps the pillow’s warranty-friendly condition intact.

Question 4

How do I wash a pillow?

Accepted Answer

Machine wash cold on gentle and tumble dry low with dryer balls. Make sure the pillow is fully dry before sleeping on it again.

Question 5

Do I really get 30 nights to try it?

Accepted Answer

Yes. Every non-final-sale item comes with a 30-Night Satisfaction Guarantee. Sleep on it, wash it, and if it isn’t right, send it back for a full refund. Return shipping inside the US is free.

Question 6

Is shipping free?

Accepted Answer

Free US ground shipping on every order, shipped from our Denver, Colorado warehouse. In-stock orders placed before 8am MST ship the same business day.

Question 7

What if the price drops after I buy?

Accepted Answer

Our Sale Price Match covers you for 30 days. If the item goes on a deeper sale within that window, contact us and we’ll refund the difference.

Pillows & Covers

Our fabrics

UltraCool Fabric

Core Fabric

Performance Fabric

Pillows & Covers questions, answered.