Most Frequently Asked Questions

  1. How Do I Qualify For Free Shipping?
  2. What Is The Difference Between Bronze, Silver, Gold And Gold+ Rated Products?
  3. What Is The Slumber Cloud Promise?
  4. How Do I Return A Product?
  5. Will This Help Me Even On My Memory Foam Mattress?

FAQ Topics

PRODUCTS

  1. How Do I Wash My Product(s)?
  2. What Is The Difference Between Bronze, Silver, Gold And Gold+ Rated Products?
  3. What’s The Difference Between The Cirriform Mattress Pad And The Nacreous Mattress Pad?
  4. Can I Put A Pillowcase Over My Pillow Covers?
  5. Can I Use A Duvet Cover With My Cumulus Lightweight Duvet?
  6. Do You Sell Gold Or Gold+ Comfort Rated Sheets?
  7. What’s The Difference Between The Cirrus Down Pillow and The Cumulus Pillow?

SHIPPING

  1. How Do I Qualify For Free Shipping?
  2. When Should I Expect My Order To Ship?
  3. I Placed My Order With Expedited Shipping, When Will I Receive It?
  4. If One Item Is Backordered, When Will My Package Ship?
  5. My Order Didn't Ship Yet, Can I Add An Item To It?
  6. Do You Ship Internationally?
  7. Does Free Shipping Apply To International Orders?

RETURNS & EXCHANGES

  1. How Do I Exchange A Product?
  2. How Do I Return A Product?
  3. How Can I Get My Return Shipping Costs Reimbursed?
  4. What Happens To Products When They Are Returned?

CUSTOMER SERVICE

  1. What Is The Slumber Cloud Promise?
  2. Why Doesn’t Anyone Answer The Phones On The Weekends?
  3. Where Can I Purchase Slumber Cloud Bedding
  4. I Can't Check Out. How Can I Place My Order?
  5. How Do I Make Changes To An Order?
  6. Can I Apply More Than One Discount Code?

THE TECHNOLOGY

  1. How Does Outlast® Technology Work?
  2. What Is The Lifespan Of Outlast® Technology In A Product?
  3. Who Benefits From Sleeping On Products Made With Outlast® Technology?
  4. What If My Sleeping Partner Is A Cold Sleeper And I'm Hot, Will This Help Benefit Us?
  5. Will Slumber Cloud Products Stop My Night Sweats And/Or Hot Flashes?
  6. How Many Degrees Cooler Will The Products Made With Outlast® Keep Me?
  7. Will This Help Me Even On My Memory Foam Mattress?
  8. How Do I Know The Technology Really Works?