Frequently Asked Questions

FAQ Topics

  • Free shipping is only valid for US and Armed Forces delivery addresses. However, we do offer discounted shipping rates to Canada and Mexico delivery addresses
  • We only wanted the best for our company and for our customers. We teamed up with Outlast who put their heat managing products through vigorous quality assurance testing to guarantee any of our Slumber Cloud products that utilize their product offers a certified benefit.

    If the Outlast logo is present then you can be assured it’s passed their stringent tests. In addition to their testing, in 2003 the Space Foundation recognized Outlast® technology as a Certified Space Technology. Only technologies that have a true benefit and have been used in a space program are authorized to use this prestigious seal. We also have great testimonials from our customers. You can read the testimonials HERE.

  • We currently only ship Internationally to Canada and Mexico. The recipient is responsible for all applicable customs duties, taxes, tariffs, or Value Added Tax (VAT) which are collected by the carrier upon delivery. All orders will be shipped via an international carrier with tracking information available once it ships.
    For all other countries, If you find a forwarder or have a friend or family member here in the states, we would be more than happy to work with you to get it there. Here is a link to a forwarder some customers have used in the past: www.shipito.com
  • Love your bed, but not all the heat buildup? Although they can reduce pressure points, beds with memory foam often get uncomfortably hot.

    Slumber Cloud bedding with Outlast® technology helps prevent the heat from your mattress from building up. You'll still enjoy the comfort of your mattress but without that hot, sweaty feeling.

  • Due to the way the Outlast® technology is applied to sheet sets, the highest Comfort Rating you can purchase sheets in is Silver. This is because we use an Outlast® viscose fiber. This is in contrast to the core bedding products that utilize a coated Outlast® fabric that contains significantly more Outlast® technology than a fiber.
  • Should you need to make any corrections or changes to your order, this must be done before the order is shipped. Any corrections can be sent to info@slumbercloud.com or you can call us at 855-482-8802.
  • Slumber Cloud products with Outlast help to manage the heat build up. It is not an air conditioner but it work all night long to reduce heat build up and manage temperature swings.

  • For your own security we don't store credit card information on file, so the best way to add to an existing order is to place a new one and we can try to ship both packages together. After placing your second order shoot us an email to info@slumbercloud.com and a member from our customer service team will help combine the orders for you.
  • To wash your mattress pad, please follow the washing instructions on the tag. If you have cut your tags after purchase, it is recommended to wash with Slumber Cloud Free & Clear Laundry Detergent or a mild detergent in cold water on a delicate spin cycle.
    When it’s time to dry your mattress pad, please dry it on low heat or air dry. We recommend taking the mattress pad out halfway through a cycle to ensure that everything is moving around and one part is not constantly up against the heating element. Do not iron.
  • We utilize a heat managing technology that is patented to help reduce temperature swings. We do not stop hot flashes/night sweats from occurring but the technology will help reduce the symptoms. Less sweat build up so you can get more rest.