FAQ

Please email us as soon as possible if you wish to modify the items in your order. If the order has not been fulfilled (shipped) yet, we should be able to help update the order in our system! However, if your order has already been fulfilled, you will need to initiate a return. All domestic returns are completely covered, and your refund will be issued to your original form of payment.

Please feel free to contact us at info@slumbercloud.com if you have any questions!

Please email us as soon as possible if you realize the shipping address on your order is incorrect. If the order has not been fulfilled (shipped) yet, we should be able to update it in our system! However, if your order has already been fulfilled, you will need to make changes through the carrier.

Please feel free to contact us at info@slumbercloud.com if you have any questions!

Cancellations can be only initiated by reaching out to our customer service team within 15 minutes of your order being placed. Please reach out to us over Live Chat or Phone us at 855.241.5495 during our business hours (Monday through Friday, 10AM to 6PM EST) so we can update your order.

If we are not available over Live Chat or Phone, please send an email with the subject line "Order Cancellation" to info@slumbercloud.com. To expedite the process, we suggest replying to the order confirmation email we'll send as soon as your order is placed.

If your order has been fulfilled and shipped out, we unfortunately can no longer cancel the order. Please accept the package upon delivery and we will be able to work towards a solution for the return as soon as the order is in your possession.

We are quite a small team and although we love our customers, we love spending time with our families/friends too. We promise to get back to you ASAP during our normal business hours. Don’t worry, if you have a question or concern about a promotion rest assured we will work with you. Just leave us a message at info@slumbercloud.com or on chat and we will get back to you ASAP. We love happy customers!

Products that are in-stock and are not on a pre-order or backorder status, will ship within 24 business hours of the order being placed. Orders placed before 8am MST will ship the same day, orders placed after 8am MST will ship the following business day.

This means orders placed after 8am MST on a Friday will not ship until Monday or Tuesday in the case of a national holiday (yes this includes expedited Next Day Air shipments)

Weekends (Saturday and Sunday) and holidays are not considered business days, and are therefore excluded from processing and shipping times, so please account for non-business days when choosing your shipping method.

At this time, we only ship with UPS and USPS for domestic and international orders. You will see the applicable shipping methods and estimated arrival dates on the shipping methods section of the checkout process.

Yes, we ship to P.O boxes! All orders being sent to a P.O. box will ship through USPS Priority Mail (even if you select a different shipping method during checkout)

We currently ship internationally to Canada and select APO and US Territories.

For Canada shipments, your shipping cost will include applicable taxes and duties.

If your order was marked as delivered but it is not at the desired location, we first suggest verifying the shipping address on your order. If the shipping address is correct, check all possible locations around your home, apartment, or office and see if someone else or a neighbor accepted the delivery (this happens more often than you would think!).

Additionally, packages may be prematurely marked as delivered by the carrier. We suggest waiting 2 business days for your package to arrive after the listed delivered date. If your order does not arrive within this time frame, please reach out to us at info@slumbercloud.com and we will find a solution!

Please be aware, lost packages must be reported within 14 days of the marked delivery date.

All products, except "final sale" items, sold on the Slumber Cloud website come with a 60-Day Satisfaction Guarantee. Sleep on it, wash it, and really test it out - If you are not fully satisfied with your new bedding you can return or exchange the item(s) within 60 days of your purchase date, no questions asked. A refund will be issued, within 7 business days of receiving the returned product.

*Certain restrictions apply. For full return and exchange details, please visit our terms & conditions page.

If you're looking to initiate a return or exchange, just head over to our returns and exchanges page.

Please note that we are not able to process returns for items listed as Final Sale or past the 60 day return period.

All shipping fees for domestic returns are completely free! When you initiate a return through our returns platform, you will receive a prepaid shipping label to get the item back to us.

If you live outside the US and are looking to initiate a return, please note you will be responsible for the creating your own shipping return label as well as the return shipping fees.

Typically refunds are processed within 7 business days of our warehouse receiving the returned product(s).

For store credit and exchanges, refunds will be processed as soon as the return is scanned by the carrier. Please note, these returns will be evaluated upon receipt at our warehouse. If the return does not include all of the items marked as return, our team will reach out with next steps in addition to an additional $25 processing fee.

At this time, promo codes cannot be used in combination with any other offers (such as site wide sales, bundle savings, or multiple promo codes) or used on Final Sale/Last Call items.

If you're still having trouble applying a promo code, feel free to reach out to us at info@slumbercloud.com.

Yes, our team will provide a refund price adjustment within 60 days of the initial order upon request. If a discount was applied to the initial order the refund of the new price adjustment will be made for the difference between the discounts as we can not combine promotions or offers.

Our team is happy to help if you forgot to apply your promo code. In order to have your discount retroactively applied please reach out to our team via phone, 855.241.5495, or email at info@slumbercloud.com and we will process a refund.

At this time, our system can only accept one form of payment per purchase. In order to use both a third-party gift card and credit card on your order, you can purchase a Slumber Cloud gift card with the Amex or Visa gift card, and then apply the Slumber Cloud gift card at checkout. If you have any further questions, please don't hesitate to contact customer support at info@slumbercloud.com

Yes! All of our products are covered not only by the 60 night trial period but also a 180 day warranty which covers manufacturers defects (i.e. stitching, sizing). Please note in addition to damage caused by disregard of care instructions, temperature performance is not considered a manufacturers defect or covered by the product warranty.

*Certain restrictions apply. For warranty details, please visit our terms & conditions page.

All of our products are backed by a 180 day warranty. If you would like to submit a quality claim, please send an email to our customer service team at info@slumbercloud.com with details of the issue and photos of the defective product. Once you send the email, someone from our team will reach back out to work towards the best solution for you.

*Certain restrictions apply. For warranty details, please visit our terms & conditions page.