The Slumber Cloud Promise - Return Policy
All products sold on the Slumber Cloud website come with a 60-Day Satisfaction Guarantee known as The Slumber Cloud Promise. Sleep on it, wash it. and really try it out. If you are not fully satisfied with your product(s), you must contact us within 60 days of when you receive your product(s). We will then give you instructions on how to return the product to our facility. An exchange, refund or store credit will be issued, less the cost of shipping, within 7 business days of receiving the returned product. All Slumber Cloud products are covered with a Manufacturer’s 180-Day warranty. Items being returned due to defects (i.e. stitching, sizing) will receive a full refund, exchange or store credit pending return and inspection.
Normal Returns: To return or exchange an item, an authorization is required
- Fill out the contact form below, send an e-mail to firstname.lastname@example.org, or call toll free 1.855.482.8802 with your name, order number, product name and the reason for return or exchange.
- You will receive a Return Authorization Number along with instructions or a decline with the reason for the decline.
- You will be responsible for the cost to ship the item back to Slumber Cloud
- If you are returning a product due to a defect, Slumber Cloud will pay for the return shipping as well as the shipping to send the replacement product.
- You will receive a confirmation e-mail after we have credited your card or processed your exchange (please allow 1 week processing time after we receive your returned item). We will only credit the original credit card used to make the purchase. We will refund your entire purchase price (less the shipping fees). Please note that items shipped back to Slumber Cloud without a prior return authorization are subject to approval and processing fees.
Free Return Shipping From Paypal
Want to take the risk out of trying a Slumber Cloud product? Pay using Paypal during the checkout process and any return shipping costs could be reimbursed by Paypal*. Here’s how it works:
Pay for your Slumber Cloud Order with PayPal. Activate with your PayPal account. Offer applies to eligible purchases made with PayPal* Save your PayPal receipt.
Send something back. Save proof of your return. PayPal will refund up to $30 of return shipping costs for each claim, for up to 12 refunds per calendar year
Request a refund. Visit the PayPal refund request page to file your claim within 30 days of the return ship date.
Get your refund. If your claim is approved, PayPal will send a refund to your PayPal account within 10 business days.
To learn more about Free Returns using PayPal by click HERE
*Please note, free returns are offered by Paypal and only apply when you paid via Paypal. Slumber Cloud is not responsible for any declined claims or accrued return shipping cost. PayPal reserves the right to cancel or modify part of or this entire Offer at any time without notice, for any reason in their sole discretion. See full terms and conditions.