Customer Service 

Having trouble? Please make sure you read our FAQ page where you will find answers to most of your questions!

 



If you are looking for Slumber Cloud product support or questions about our Satisfaction Guarantee or shipping policies, our customer service team is here to help.

Satisfaction Guarantee and Return Policy - The Slumber Cloud Promise

The Slumber Cloud Promise

All products sold on the Slumber Cloud website come with a 30-Day Satisfaction Guarantee known as The Slumber Cloud Promise. Sleep on it, wash it. and really try it out. If you are not fully satisfied with your product(s), you must contact us within 30 days of when you receive your product(s). We will then give you instructions on how to return the product to our facility.  An exchange, refund or store credit will be issued, less the cost of shipping, within 7 business days of receiving the returned product. All Slumber Cloud products are covered with a Manufacturer’s 60-Day warranty. Items being returned due to defects (i.e. stitching, sizing) will receive a full refund, exchange or store credit pending return and inspection.

Normal Returns: To return or exchange an item, an authorization is required 

• Send an e-mail to info@slumbercloud.com or call toll free 1.855.482.8802 with your name, order number, product name and reason for return or exchange. 

• You will receive a Return Authorization Number along with instructions or a decline with reason for decline. 

• You will be responsible for the cost to ship the item back to Slumber Cloud 

• If you are returning a product due to a defect, Slumber Cloud will pay for the return shipping as well as the shipping to send the replacement product.

• You will receive a confirmation e-mail after we have credited your card or processed your exchange (please allow 1 week processing time after we receive your returned item). We will only credit against the original credit card used to make the purchase. We will refund your entire purchase price (less the shipping fees). Please note that items shipped back to Slumber Cloud without a prior return authorization are subject to approval and processing fees.

Free Return Shipping From Paypal

Want to take the risk out of trying a Slumber Cloud product? Pay using Paypal during the checkout process and any return shipping costs could be reimbursed by Paypal*. Here’s how it works:

  1. Pay for your Slumber Cloud Order with PayPal. Activate with your PayPal account. Offer applies to eligible purchases made with PayPal* Save your PayPal receipt.  
  2. Send something back. Save proof of your return. PayPal will refund up to $30 of return shipping costs for each claim, for up to 12 refunds per calendar year
  3. Request a refund. Visit the PayPal refund request page to file your claim within 30 days of the return ship date.
  4. Get your refund. If your claim is approved, PayPal will send a refund to your PayPal account within 10 business days.
To learn more about Free Returns using PayPal by click HERE
 

*Please note, free returns are offered by Paypal and only apply when you paid via Paypal. Slumber Cloud is not responsible for any declined claims or accrued return shipping cost. PayPal reserves the right to cancel or modify part of or this entire Offer at any time without notice, for any reason in their sole discretion. See full terms and conditions.

Shipping Policy

Slumber Cloud is proud to offer free ground shipping on any order of $200.00 or more for orders shipping to US destinations. Free shipping is calculated on the order total after any discounts are applied and before any applicable sales tax, donation and/or shipping cost is added. You must choose the "Free Shipping" option as the Shipping Option for your order to receive free shipping. If you would like to receive your product(s) via a faster method (Express shipping), you will be responsible for paying the applicable shipping charges.  

All orders usually ship next business day and will be delivered in the contiguous U.S. in 5-7 business days for most in-stock merchandise. If there is an issue with your order you will be notified by email. Items will be shipped by a variety of carriers and items ordered together may be shipped in multiples boxes and at different times. Shipments to P.O. Boxes will be shipped via USPS. Express delivery is available for an additional fee based on the products you order.

International Shipping

All products can be shipped to an international address. The recipient is responsible for all applicable customs duties, taxes, tariffs, or Value Added Tax (VAT) which are collected by the carrier upon delivery. All orders will be shipped via an international carrier with tracking information available once it ships.

Ordering

Should you need to make any corrections or changes to your order, this must be done before the order is shipped. Any corrections can be sent to info@slumbercloud.com or you can call us at 1-855-482-8802.

Flexible Payment

We accept the following forms of payment: VISA, MasterCard, Discover, American Express, and PayPal.  

Discount Codes

We love offering our customers the chance to save on a great night's sleep. However, you are limited to entering only one discount code for your purchase.