People call Slumber Cloud a lot! We get a lot of calls with a lot of stories, questions and sometimes even some insight into family drama!

Do you think you’re alone in your sleeping issues?

Feel lonely no more as you read the issues others are having and some possible solutions.

Top 5 reasons people call us for help.

1.  “My mattress is hot”

If I had to guess the percentage of people that call us to seek help about the heat build up in their mattress, I’d say it is about 70% of all of our calls.  With the different types of foams, gels, mattress ticking, etc. It’s no wonder people are calling to get some relief from their “hot mattress”.

Whatever is causing the issue with newer mattresses, there is some relief. There are products out there that now apply Outlast Technology directly to the mattress: Stearns & Foster, Sealy Optimum and Select Comfort all have beds that also utilize the same technology we do to help balance temperature.

BUT if you’re already bought a new mattress and are unable to return it or a new bed isn’t in the budget, you can purchase one of our mattress protectors or mattress pads. These products will help alleviate some of those heating issues by reducing heat build up before it begins.  Remember, Outlast is not an air conditioner and does not plug in for a certain temperature but helps balance skin temperature for a cooler night.  But! If you’re looking for something where you can set the temperature, we also have the ChiliPad. This product helps by running cool water through tubes placed inside the mattress pad.  Super cool.

2. “I’m hot, my husband is cold”

Wow, who knew so many people have an incompatible sleeping partners.  All other areas of the relationship is good but when one or the other is fighting over covers, it can lead to heated nights (and not in a good way!). Customers of ours have said how many issues are caused just in the night and grumpiness in the morning from lack of sleep.

When this is the issue, I typically recommend the Cumulus Lightweight Duvet which helps balance both sleep sty

3. “I get night sweats from _____”

Whether it is from menopause, chemotherapy or some other unknown reason, people get night sweats. Even though we cannot prevent night sweats we can help mitigate some of the side effects.

4. “I have insomnia”

There are so many reasons why people have insomnia and not all are related to temperature. Try turning off electronics at least an hour before bed, avoid spicy foods and/or alcohol which are stimulant and can cause restlessness. Try to set a sleep routine for yourself. It can be as small as setting a time to got to bed each night and reading a chapter in a book (not one from an electronic reader, which messes with your melatonin levels).

5. “I purchased ____ and it isn’t’ cool enough. Can you help?”

Some people call after ordering bamboo sheets (see this post), or a gel pillow that promised a cooler night sleep but they unfortunately didn’t live up to the customers expectations. The good news with our products a promise for cooler night sleep is backed by the Slumber Cloud Promise: a promise that we stand behind our products and all products sold on the Slumber Cloud website come with a 30-Day Satisfaction Guarantee.

If you are not fully satisfied with your product you can return the item(s) within 30 days of your purchase date. An exchange, refund or store credit will be issued, less the cost of shipping, within 7 business days of receiving the returned product. All Slumber Cloud products are also covered with a Manufacturer’s 60-Day warranty. Items being returned due to defects (i.e. stitching, sizing) will receive a full refund, exchange or store credit pending return and inspection.

Feel free to call us anytime. For sleep advice, questions about our products, or how you’re doing once you get your products. We love to talk to our customers!


Sleep Well,